Terms & Conditions

These Terms and Conditions are applicable every time you access our website and/or order goods from our website.

 

1. Ownership

1. This site is owned and operated by The I.S. Group plc trading as Intergift.co.uk.  The registered address is: Stirling House, Stirling Way, Bretton, Peterborough PE3 8YD
2. All rights in this website are owned by The I.S. Group plc or its affiliates or their content and technology providers. Any unauthorised use, copying or modification is prohibited. 

2. Ordering Goods and Cancellations

1. All orders placed through our website will be subject to our acceptance of the order.
2. When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You must let us know immediately if there are any errors. You will receive a second email from us confirming despatch
3. Your order will be accepted by us and a contract will be formed between us only when we dispatch the goods. Title to the goods will pass to you on delivery.
4. Your order will not be accepted if stock is not on hand, we are unable to obtain authorisation for your payment or if we identify a pricing, product or offer description error.  Additionally we reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We reserve the right to decline any order for any reason.
5. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction even after processing has begun.
6. Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been used appropriately the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.

3. Processing your orders and payment

1. Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled. 
2. All prices shown on our website are inclusive of VAT at the prevailing rate. Additional delivery charges will apply and are clearly displayed on the site.
3. If you choose to pay by credit/debit card will be debited at the time you place your order.
4. If you choose to pay by PayPal Balance, PayPal Instant Bank Transfer, PayPal Credit/Debit Card your account or card will be debited at the time you place your order.
5. If you choose to pay by a PayPal eCheque it will take 5-9 days for your payment to reach us.  We can only process your order once we receive your payment.
6. We do not currently hold your financial payment details on file.

4. Delivery

1. We are currently only able to deliver to UK mainland (and even some remote areas are not covered by our delivery service). You will be notified of any problem with the delivery area before your order is accepted.
2. Orders placed before 4:30pm Monday to Friday (excluding Bank Holidays) are despatched from our warehouse for next working day delivery (subject to your order being accepted).  For orders accepted on Fridays next working day means Monday (or Tuesday when the Monday is a Bank Holiday).
3. Goods paid for with a PayPal eCheque will not be dispatched from our warehouse until the eCheque funds clear into our account.  This will take 5-9 days.  Once we receive the cleared funds, your goods will be sent as per our next working day delivery service above.
4. Deliveries are made by courier Monday to Friday (excluding Bank Holidays) normally between 8am and 6pm and need to be signed for.  Please specify an address where someone will be able to sign for the parcel.  If the recipient is not in the driver will attempt to deliver to one of the immediate neighbours and will pop a card through the recipient’s door to let them know which neighbour has it.
5. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
6. If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.  A proof of delivery can only be provided up to 90 days after dispatch.
7. Where an incorrect address was given with the order we reserve the right to charge for any extra carriage costs incurred.

5. Cancellations (Including Returns Policy For Non-Faulty Goods)

1. If you have a change of heart and wish to cancel your order you must let us know within 7 working days of delivery.  Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to make a refund.  Any item which includes software must be returned with the software unopened.
2. If a refund is required please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.  Any refund will be made in the same form of payment that was used to make the initial purchase.
3. The costs of returning item(s) as a result of a change of heart must be borne by you.  For expensive items we recommend that you use a secure delivery method as this will insure the package in case it goes missing.  The product remains your responsibility until it has been signed for at our returns address.  We do not accept responsibility for products lost or damaged in the post.
4. Items returned that are not faulty must be sent back within 30 days of purchase and we will refund your money within 30 days. To make a return please contact a member of our Customer Service team on 0845 276 1000 (or email customerservices@intergift.co.uk) and they will give you a Returns Authorisation Code.
5. We regret that we cannot accept returns of perishable goods.
6. Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for  a purchase within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded.  Please note, the cost of gift-wrapping will not be refunded.

6. Returns Policy For Faulty Goods

1. If the product ordered is delivered faulty or becomes faulty please contact a member of our Customer Service team on 0845 276 1000 (or email customerservices@intergift.co.uk) and they will let you know how to return it and issue you with a Returns Authorisation Code.
2. If the product you have ordered is faulty you have 30 days in which to return it.   Although we may ask you to pay for the return postage we will reimburse all reasonable postage costs incurred, please obtain a proof of postage costs so we can reimburse you.  If the deadline for reporting a fault is not met then we reserve the right to refuse a refund or exchange.
3. Please note the product remains your responsibility until it has been signed for at our returns address.  We do not accept responsibility for products lost or damaged in the post.

7. Complaints Procedure

1. Intergift.co.uk takes the relationships with our customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they are enquiries or complaints. If email is too impersonal, we encourage you to phone us on 0845 276 1000, where our customer service team will gladly be of assistance. All your feedback is appreciated.

8. Recycling of Electronic and Electrical Equipment

1. The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.  The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment including internet retailers must allow consumers to return their waste equipment free of charge.  The amount of WEEE we throw away is increasing by about 5% each year making it the fastest growing waste stream in the UK.  Recycling reduces the environmental and health risks associated with sending electrical goods to land fill.
2. Intergift.co.uk is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us.
3. Customers must return at their cost, their like-for-like WEEE items to us within 28 days of purchasing their new item.  Alternatively, you may find that you have more convenient local recycling facilities (to find your nearest recycling sites for Waste, Electrical and Electronic products contact your local council or visit www.recycle-more.co.uk and type your post code into the recycling bank locator).
4. Under the WEEE Regulations all new electrical goods should now be marked with the crossed out wheeled bin symbol to show that they were produced after 13th August 2005 and should be disposed of separately from normal household waste so that they can be recycled.

9. VAT, Import Duty and Other Sales Taxes

1. All prices listed on the site include VAT unless stated otherwise.
2. Under UK VAT rules, VAT is charged on all shipping costs whether by courier or Royal Mail.
3. Our main VAT registration number is GB 309 6174 53.

10. Privacy

1. The information we collect when an order is placed is not disclosed to any third party and is collected by The I.S. Group plc.  All information is collected lawfully and in accordance with the Data Protection Act 1998.
2. If you wish to opt out of any marketing please email your details to customerservice@intergift.co.uk
3. We can provide a full schedule of all information collected on an individual for a fee of £10.00; we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.
4. If you have any questions about information privacy at Intergift.co.uk please contact customerservice@intergift.co.uk

11. Security

1. On order processing pages we use a 256 bit certificate.
2. If you have any questions about security at Intergift.co.uk please contact customerservice@intergift.co.uk.  We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 

12. Pricing

1. Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected any customers affected will be informed of the change before their order is accepted and offered the opportunity to cancel the order.

13. General

1. The use of our site and any contracts formed are governed by English law.
2. We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
3. Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
4. A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
5. If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
6. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
7. We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
8. These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
9. All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorized by us or our licensors.
10. Any unauthorized use of material on this site is strictly prohibited.

14. Vouchers

1. We may offer Promotional Discount Vouchers (PGV) to customers as a marketing tool, and we offer Gift Vouchers to customers for purchase.
2. Gift Vouchers must be redeemed at our website and have a cash redemption value of 0.001p
3. Any unused balance will be held in the recipient's Gift Voucher and used at any time up to the expiry date of the voucher. However, if the order value (i.e. product cost, tax and any applicable P&P charges) exceeds the amount of the Gift Voucher, the balance must be paid by credit or debit card.
4. If date limited Gift Vouchers and unused portions of Gift Vouchers will expire on the date listed on the voucher, where permissible under applicable law.
5. PGVs are issued from time to time at our discretion. Only one PGV can be applied to any single order and normally only one PGV can be claimed per email address per day.

15. No effect to statutory rights

1. The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.

16.  Competition rules – Win a £50 Voucher to Spend on intergift.co.uk

1. No purchase necessary.
2. The competition will open at 12:00am Sunday 1st August 2010 and close 11:00pm Tuesday 31st August.  Any entries made outside of these dates and times it will be invalid and the party will not qualify for the prize draw.
3. Upon registering on www.intergift.co.uk and subscribing to the intergift.co.uk Newsletter the registered party’s details will be automatically entered into a prize draw to win a £50 intergift.co.uk gift voucher. 
4. Upon subscribing to the intergift.co.uk Newsletter, each entrant will receive an email prompting them to confirm their subscription.  The subscription must be confirmed by the entrant within the competition dates and times stated above to qualify for the prize draw.
5. A valid entry into this competition must consist of a registration to intergift.co.uk  and a confirmed subscription to the intergift.co.uk Newsletter.  Where an entrant does not confirm their subscription within the competition dates and times stated above (regardless of their registration date) their entry will become null and void.
6. This competition is open to all residents of mainland UK excluding only some outlying areas, except employees or relatives of employees of intergift.co.uk, The I.S. Group and anyone associated with the set-up and/or management of this competition.
7. Only one entry is allowed per person.
8. Entrants must be 18 or over (if you are under 18, ask a parent or guardian to enter for you).
9. The winner will be drawn at random from all valid entries received.  The draw will be made by an impartial party.  The judge’s decision is final.
10. The winner will be notified by telephone within 7 days of the competition closing date.
11. Once the winner has been notified, the prize will be emailed to them as an electronic voucher code that can be redeemed within the check-out area of www.intergift.co.uk. 
12. There will be no cash alternatives or substitutions.  The prize is subject to our standard ‘Voucher’ Terms & Conditions above.
13. The prize may be transferable to a third party as a gift, upon request.  Transferring the prize will be subject to the third party registering on www.intergift.co.uk and subscribing to the intergift.co.uk Newsletter.
14. The name of the winner will be posted to this site shortly after the draw is made, along with any relevant quotes from the winner.
15. If you do not wish to be entered for this competition please contact us.